Returns & Replacements
Should you need to return an item for refund, exchange or credit, please contact our service department for an RGA number (Return Goods Authorization). Their email address is firstname.lastname@example.org.
All returned items are subject to a 20% re-stocking fee and no returns are accepted after 30 days of purchase. Returns without an RGA number are not accepted.
Special Order and & Electrical items are not returnable. Parts or items that have been installed, used or modified in any way, shape or form, are not returnable.
Customers are responsible for freight on all returned items. All returns must be pre-paid by the customer unless ADRENALINE Offroad & Customs was at fault and/or made an error.
Customers are subject to a 20% restocking fee for any package returned by UPS because of refusal or non-delivery. Freight costs incurred are not refundable.
Damaged Goods or Claims - Always inspect the contents of your shipment in the presence of the UPS driver delivering your package. Should you find any damage, notify UPS immediately so that necessary steps be taken to insure prompt replacement of part or item. Please notify ADRENALINE Offroad & Customs of the claim immediately.
Warranties - All items are warranted to be free from defects in materials and workmanship at the time of shipment to you. Your purchase will be backed by the limited warranty extended by the manufacturer of the parts you receive. ADRENALINE Offroad & Customs and the manufacturer do not honor warranty requests due to improper handling, installation, neglect, accidents, or parts used for competition use.